We Deliver Compassionate, HIPAA-Compliant Call Management.
Elevate patient satisfaction and operational efficiency by outsourcing your call management to Frontline BPO. We understand the critical nature of healthcare communication. Our service is built around HIPAA compliance, 24/7/365 availability, and empathetic patient interaction. We handle everything from appointment scheduling and physician referral to emergency triage and insurance verification, ensuring seamless, professional support for your hospital or practice.
- 24/7 Patient Access
- HIPAA-Secure Operations
- Efficient Scheduling & Triage
- Reduced Internal Staff Burden
Security, Compassion, and Seamless Patient Flow
At Frontline BPO, these pillars guide every critical patient interaction. We deliver 24/7 healthcare voice support with strict SLAs, specialized medical training, and real-time HIPAA-compliant reporting, ensuring every call is handled with the utmost professionalism and care.
HIPAA-Certified Agents
All agents undergo mandatory, recurring HIPAA compliance training and strict background checks. We use secure, encrypted lines to handle all Protected Health Information (PHI) with guaranteed confidentiality.
Empathy-First Patient Care
Our agents are trained to approach every call with compassion, clarity, and professionalism. We handle scheduling, pre-registration, and general inquiries, driving high First Contact Resolution (FCR) while respecting patient sensitivity.
Transparent Performance
Access real-time dashboards for vital metrics: Patient Wait Time, FCR, PSAT scores, and QA scorecards. We provide weekly insights for continuous service improvement and complete regulatory accountability.
Let's Secure Your Patient Experience with Integrated Healthcare Excellence.
Frontline BPO is your strategic BPO partner for healthcare. We seamlessly integrate with your existing Electronic Health Record (EHR) and scheduling systems, allowing our agents to act as an extension of your internal staff. We manage high-stakes, high-volume patient traffic, drastically reducing administrative overhead while ensuring security and compliance.
Seamless EHR/EMR Integration
Our technical team guarantees fast, secure integration with all major EHR/EMR systems (e.g., Epic, Cerner, Meditech). This ensures our agents have instant, secure access to patient data for accurate scheduling, referral management, and records retrieval.
Regulatory Compliance & Security
We treat Protected Health Information (PHI) with the highest level of security. All processes are built around stringent HIPAA/HITECH compliance, utilizing encrypted data handling, secure access controls, and regular audits to protect your patients and your hospital's integrity.
Outsourcing our after-hours calls was critical. Frontline BPO provides compassionate, clear communication for triage and non-emergency calls. Our Patient Satisfaction (PSAT) scores for after-hours service have increased by 15 points because their agents sound professional, empathetic, and knowledgeable. We trust them completely with our patient relations.
Maria K.
Director of Patient Services, Regional Hospital (New York, NY)We were drowning in scheduling calls, causing long patient wait times. Frontline BPO's team integrated with our EMR seamlessly and now handles 90% of our scheduling and pre-registration. They are fast, accurate, and completely HIPAA-compliant. This has freed up our nurses and administrators to focus on direct patient care.
Dr. Alan T.
Practice Administrator, Large Clinic Group (Dallas, TX)Call Management That Protects Patients and Practice
Frontline BPO delivers specialized, HIPAA-compliant Call Management built specifically for healthcare. We provide scalable support that ensures every patient interaction is handled professionally and securely, reducing administrative burden and improving access to care.
- Guaranteed HIPAA Compliance
- 24/7/365 Emergency Protocols
