We Eliminate Missed Calls and Guarantee Order Accuracy.
Stop letting valuable revenue disappear to busy signals and inaccurate orders. Frontline BPO delivers specialized, integrated Restaurants Call Management that ensures every inbound order and customer inquiry is handled professionally, quickly, and precisely 24/7/365. Our dedicated, food-service trained agents are experts at POS integration and menu navigation, turning every phone call into guaranteed profit and customer loyalty.
- Zero Missed Order Calls
- Instant POS System Integration
- Higher Customer Satisfaction (CSAT)
- Increased Average Order Value (AOV)
Accuracy, Upselling, and Seamless Kitchen Flow
At Frontline BPO, these pillars guide every incoming order. We manage your process with strict accuracy SLAs, real-time POS integration, and proactive communication, ensuring the process from customer phone call-to-kitchen-to-customer is flawless.
Guaranteed Order Accuracy
Our agents are meticulously trained on your complex menu, custom modifiers, and allergy protocols. We use strict verification checks before submitting the order, guaranteeing over 99% accuracy and maximizing kitchen efficiency.
Profit-Focused Upselling
Our team doesn't just process orders; they are trained to actively drive higher Average Order Value (AOV) through expert, friendly suggestive selling (drinks, sides, desserts, specials). Your order desk becomes a dedicated profit center.
Transparent Kitchen Flow
We integrate directly with your POS system (e.g., Toast, Clover, Aloha), ensuring every order is dispatched to the kitchen in real-time and in the correct digital format. You maintain full visibility into order volume and agent performance.
Let's Secure Your Order Revenue and Customer Trust.
Frontline BPO is the specialized BPO partner for the high-volume restaurant industry. We deliver integrated call management that eliminates the need for your in-house staff to juggle phones and POS systems, allowing them to focus purely on preparing high-quality food. We manage high-volume demands, secure your customer data, and deliver a best-in-class customer experience.
Real-Time Performance Analytics
Gain full visibility into key metrics like Order Accuracy Rate, Average Order Value (AOV), Call Wait Time, and Peak Hour Throughput. Our weekly reports provide actionable insights to continually optimize your staffing and menu strategy.
POS System Integration & Security
We guarantee fast, secure integration with all major POS systems (e.g., Toast, Square, Aloha) and third-party apps. All customer payment information is handled with secure, PCI-compliant protocols to protect your business and your customers.
Frontline BPO turned our phone system into a revenue stream. Their team is fantastic at suggestive selling, leading to a 15% increase in our Average Order Value (AOV) across all call-in orders. Plus, the consistency and quality of service have drastically improved our online reviews and customer retention.
Maria T.
Operations Manager, Fast Casual Dining (Los Angeles, CA)Managing peak-hour orders was a nightmare of errors and food waste. Since partnering with Frontline BPO, our order accuracy is nearly 100%, and our kitchen waste has dropped by 25%. Their agents are faster, friendlier, and more precise than our old internal team. It's truly transformed our profitability.
David L.
Owner, Regional Pizza Chain (Miami, FL)Call Management That Scales Your Kitchen
Our specialized Call Management is built to handle the unique demands of food service. We provide scalable support that ensures every customer interaction is professional, every order is accurate, and your kitchen staff can focus on preparing high-quality food, not answering phones.
- Guaranteed POS Integration
- 24/7/365 Order Capacity
